• Terms & Conditions

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. [email protected] and [email protected]  

• Privacy Policy

We will treat all your personal information as confidential and we will only use it in accordance with our Privacy Policy.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit

To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website you must be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us.

The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. However, this does not affect your or any other person’s rights in relation to personal data as referred to below.

By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms.

Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consentfor the processing of such personal data.

We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy.

•  Intellectual Property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

We will try to ensure that material included on the Website is correct, reputable and of high quality. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

• Registration

You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity

You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at office

By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing the access to the Account, and, to the extent permitted by current legislation, is responsible for the activity conducted through their Account.

By creating the Account and/or using the Content and/or placing Orders, the Client / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Website in its latest updated version communicated on the Website, existing at the time of creating the Account and/or using the content and/or placing the Order.

Following the creation of the Account, using the Content signifies accepting the changes made to the Website’s Terms and Conditions and/or the updated versions of the Website’s Terms and Conditions.

The Website’s Terms and Conditions can be changed at any time by Luxe, and they are binding to Clients / Users / Buyers from the moment they are displayed on the Website. Accepting the Website’s Terms and Conditions is confirmed by ticking the corresponding checkbox on the Website and/or by sending an Order and/or by making an online payment.

• Orders

All orders are subject to acceptance and availability. If the goods ordered are not available you will be notified by e-mail (or by other means if no e-mail address has been provided). You will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. 

The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

Orders delivered to non-EU countries, in this case the UAE, are invoiced without VAT, and delivery to the destination may incur additional costs due to the taxes imposed by the importing country. (!)

Before placing an order for delivery to non-EU countries, we recommend checking the customs fees applicable in the destination country.

• Product Warranty

Our company provides a quality certificate (for natural hair products), a warranty certificate, as well as user instructions for every product delivered.

Please read the user instructions for each product carefully to avoid any unpleasant situations! Any detected defect should be reported as soon as possible to the email address: [email protected]m, so that the product can be replaced!

We offer refunds or exchanges only for products that are defective or were shipped incorrectly. 

 To be eligible for a return, the product must be unused, in its original packaging, and returned within 7 days of receipt. 

Refunds will be issued to the original account used for payment

There is NO warranty provided for the application of permanent extensions; they must be applied at professional salons exclusively by qualified individuals. We recommend you test the hair quality within the first few days of receiving it. The return warranty is valid for 14 calendar days.

Attention! Since our products are made from natural human hair, depending on the range and color, there might be a discrepancy of plus/minus two centimeters regarding length and plus/minus 10 grams in weight.

All types of extensions, both permanent and semi-permanent, should be mounted or tinted at a specialized salon. Attention! Decolorizing extensions or using any substances based on peroxide or ammonia is not recommended!

The warranty provided through the quality certificate by our company refers strictly to the quality of the extensions, specifically that they are made from 100% natural remy hair and are produced in accordance with international hygiene and health standards!

In the case of products mounted on a textile base (lace, monofilament mesh) such as wigs, ponytails, and clip-on extensions, the interior may vary in color and stitching. This in no way affects the functionality and quality of the product.

• Price and Payment

We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your delivery address is outside of UE you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

The delivery cost will be displayed at checkout. 

Please note that when shipping goods inside the UAE, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the UE, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Payment can be made by any major credit or debit card or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

• Delivery

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. We can’t be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the Delivery Partner.

The delivery time is 4-5 business days (estimated timeframe for countries with customs clearance), but it can be extended depending on the delivery flow and the buyer’s destination. 

Deliveries won’t be made on public holidays. In case of a delivery delay, we will notify you as soon as possible.

Liability for any damage caused to the product, package, or parcel sent by us is borne by the courier or carrier company in accordance with current legislation. The products will be replaced by us if proof of the courier’s fault is provided and we are timely notified.

Orders delivered to non-EU countries, in this case the UAE, are invoiced without VAT, and delivery to the destination may incur additional costs due to the taxes imposed by the importing country. (!)

Before placing an order for delivery to non-EU countries, we recommend checking the customs fees applicable in the destination country.

•  Returns

We offer refunds or exchanges only for products that are defective or were shipped incorrectly. 

To be eligible for a return, the product must be unused, in its original packaging, and returned within 7 days of receipt. We offer refunds or exchanges only for products that are defective or were shipped incorrectly. 

 To be eligible for a return, the product must be unused, in its original packaging, and returned within 7 days of receipt.  Refunds will be issued to the original account used for payment.

We offer refunds or exchanges only for products that are defective or were shipped incorrectly. To be eligible for a return, the product must be unused, in its original packaging, and returned within 7 days of receipt. Refunds will be issued to the original account used for payment

The color, length, and quality of the hair can be observed without breaking the seal!

We do not assume responsibility for the improper handling of the extensions or failures regarding their shading/dyeing, for the mounting of microring, keratin, or tape-on extensions. Once the extensions have been installed, returns can no longer be made because the attachment method will be damaged!

In case of a return, the returned product must also be accompanied by any accessories or gifts received, as applicable.

Goods returned should be in their original condition and packaging in which they arrived along with a copy of the invoice or packing slip.

Once received items will be checked and refunds on goods and postage arranged where suitable.